Frequently Asked Questions

We highly recommend that you have your ID or Passport so it can be matched to your reservation plus the order (receipt) that was immediately emailed to you after we made your reservation.

You can contact us any time you want to plan a trip to Egypt and we will start directly in customizing your tour according to the number of travelers, the required dates, and your budget.

Marsa Alam Tours is happy to offer an 'Early Bird' discount for clients who pay the full cost of their tour in advance, we can Provide you with Discount code, you Can Pay a deposit for your tour and the outstanding amount you can Pay on the day of the tour If full payment for your tour is received six months before the date of your arrival, we will gladly reduce the quoted cost of your trip by 5%. 'Early Bird' rates require full, non-refundable pre-payment. Discounted tours will not be eligible for date changes or refunds.

We are available 24 hours a day, 7 days a week to receive your booking inquiries via email, telephone, WhatsApp or live online chat. You can also submit a booking request form describing the trip you want to take, its length, and any other details you can provide and you will receive a reply promptly with a proposal from our representatives. So you can reach us throughout Hotlines (24/7): +20 1001058227 or (WhatsApp) E-mail - info@marsaalamtours.com Also, Web Form Included in Each trip page. Live chat service can be found at the bottom of our homepage
Hot lines (24/7): +20 1001058227 or (WhatsApp)
E-mail - info@marsaalamtours.com
Also Web Form Included in Each trip page.
Live chat service can be found at the bottom of our homepage

The deposit required will be 25% of the total price of the tour, except during peak travel times around Christmas and New Year, when the deposit will be 50% of the total price. You can pay the deposit using a credit card (Visa and Mastercard are accepted) or a bank order directly to MarsaAlamTours Our representatives will be willing to provide any additional information or support you need to complete this payment. - If payment of the deposit in one transaction is not possible, please contact MarsaAlamTours to inquire about the possibility of making the payment in installments.

Marsa Alam tours do not charge any additional fees or surcharges on any debit or credit card transactions. We accept Visa and Mastercard.

Marsa Alam tours refund policy is detailed in our Terms and Conditions. The amount refunded depends on how far in advance we are notified about the cancellation. - If you have booked a Shore Excursion from a cruise ship with MarsaAlamTours and weather conditions or circumstances otherwise outside of your control prevent the ship from coming into port then a full refund will be granted for whatever amount you have paid in advance.

You can wear whatever makes you comfortable, but keep in mind that in the summer it is advised to put on Sunblock. You can wear hats, scarfs, and sunglasses, plus light clothes are recommended during summertime. As for Comfortable footwear, a closed-toe shoe is a good choice.

You can bring whatever you want, pick everything you could need. We recommend always keep a backpack with you at all times. If you visit Egypt in summer make sure to bring plenty of water with you during your tours to avoid dehydration as it gets hot.

The earlier you make a reservation, the better your chances are of getting a better deal. Your early reservation will give us time to determine and book the best guides and the drivers in order to make the tour at its absolute best.

- Yes, Marsaalamtours does provide a discount for private trips booked with large groups and Families and For groups of ten or more people, there will be a discount dependent upon the nature and length of the trip. For groups of fifteen or more people, highly competitive prices will be applied.